Sérénité royale

Maison Fatim offers complimentary shipping on your very first order, wherever you are in the world. Shipping fees apply to all subsequent orders and are calculated at checkout based on your location

Maison Fatim accept returns for adjustments or alterations of the caftan. Kindly contact us by email within 10 days of receipt to request a retouch. Without prior notice, standard charges will apply. Please refer to our delivery Terms & Conditions for more details.

Returns will be accepted for up to 10 days of Customer’s receipt or tracking number on unworn items. You, as a Customer, are obliged to inform us via email before you return the item, only in the case of:

– Received the wrong item.
– Item arrived not as expected (ie. damaged packaging).
– Item had defects.
– Over delivery time.
– The shipper does not allow the goods to be inspected before payment.

The returned product(s) must be in the original packaging, safety wrapped, undamaged and unworn. This means that the item(s) must be safely packed in a carton box for protection during transport, possibly the same carton used to ship to you as a customer.